Data Deletion Instructions

Who this is for

Use these instructions if any of the following apply to you:

• you connected your Facebook or Instagram Business account to the GetAdsMaster app, or granted us partner access to your Meta advertising account, Page, or pixel;
• you submitted an enquiry, quiz answer, or contact form on getadsmaster.com;
• you booked a call or became a GetAdsMaster client; or
• you filled in a Facebook or Instagram lead form on an ad that GetAdsMaster manages for one of our clients; or
• you sent a Messenger or Instagram Direct message, or left a comment, on a Page or Instagram account that GetAdsMaster manages on a client’s behalf.

Step 1 — Remove our app from your Meta account

This immediately cuts off our app’s access to your data. Skip this step if you never connected a Meta account to us.

On Facebook (desktop or mobile):

1. Go to Settings & Privacy → Settings.
2. Open Apps and Websites (also shown as “Business Integrations”).
3. Find GetAdsMaster in the list of active apps.
4. Click Remove, and tick the option to delete the posts, photos, and videos the app may have shared, if shown.

If instead you shared assets with us through Meta Business Settings, go to Business Settings → Partners, select GetAdsMaster, and remove our access to your advertising account, Page, and datasets.

Removing the app stops all future access. It does not, on its own, delete the data already stored in our systems — for that, complete Step 2.

Step 2 — Send us a deletion request

Email hello@getadsmaster.com with the subject line “Data Deletion Request”, and include whichever of these you can, so we can find your records:

• the name and email address you used with us;
• the phone number you gave us, if any;
• your business name or website;
• the Facebook Page, Instagram account, or advertising account you connected to us, if any; and
• whether you want everything deleted, or only a specific item (for example, only your Meta platform data, or only your marketing emails).

You do not need to give a reason. We may ask one verification question if we cannot match the request to a record, so that we do not delete the wrong person’s data.

What happens next

• Promptly — we acknowledge your request by email.
• Within 30 days — we complete the deletion and email you a written confirmation of what was deleted.
• If a request is especially complex, or you have made several, we may need up to a further 60 days. We will tell you why and give you a date inside the first 30 days.

What gets deleted

• all Meta Platform Data we hold about you — access tokens, advertising account, Page and Instagram identifiers, campaign and performance records, and any lead data retrieved through our app;
• any copy we hold of Messenger or Instagram Direct conversations, and of comments on Page or Instagram posts, including the sender or commenter’s name, profile picture, and platform-scoped ID;
• your enquiry, quiz answers, and qualification details;
• your contact details and our CRM record for you;
• call notes, onboarding notes, and correspondence; and
• your entry in our email lists, so we stop contacting you.

What we may have to keep

Deletion is not always absolute. Where the law requires it, we keep a limited record:

• Financial records — invoices, payments, and tax records must be kept for 7 years under Australian law. These are locked down and not used for any other purpose.
• Suppression records — we keep a minimal record of your email address on a do-not-contact list, purely so that we do not email you again by mistake.
• Anonymised data — aggregate statistics that can no longer identify you.

If we cannot delete something you asked us to delete, we will tell you exactly what we kept and why.

Data we cannot delete for you

• Data held by Meta. Campaign, audience, and pixel data inside your own Meta advertising account belongs to you and Meta, not to us. Manage or delete it in Meta Accounts Center or Meta Business Settings.
• Data in a client’s own systems. If you filled in a lead form, sent a message, or left a comment on an account we run for one of our clients, that business received your details and is the controller of them. We will delete our copy and, if you ask, pass your request on to them — but you may also need to contact that business directly.
• Conversations in a Meta inbox, and your own comments. Messages sit in the business’s Messenger or Instagram inbox and in yours, and comments sit on the post. Deleting our copy does not remove them from Meta. You can delete your own messages and comments from the Facebook or Instagram app.

Questions or complaints

Email hello@getadsmaster.com. For the full picture of what we collect and why, see our Privacy Policy. If you are not satisfied with how we handled your request, you can complain to the Office of the Australian Information Commissioner, or to your local data-protection authority.

OmniWink — Melbourne, Victoria, Australia. Operator of the GetAdsMaster service and the GetAdsMaster Meta app.